Refund policy
Effective Date: August 29, 2026
At Ignyte Scrubs, we want you to feel confident in every purchase. If you receive an item that is damaged, defective, or incorrect, our team is here to help.
Because our products may be fulfilled through third-party suppliers, all return and refund requests are subject to the guidelines outlined below.
1. Return Window
We accept eligible return requests within 14 days of the date your order is delivered.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup, pet hair, or other signs of use
- In its original condition
- Returned with original tags and packaging when applicable
Items that do not meet these requirements may be refused and returned to the customer.
2. Starting a Return
Please contact Ignyte Scrubs before sending any merchandise back.
Your return request should include:
- Your name
- Order number
- Item you wish to return
- Reason for the return
- Photos of the item when requested
Please do not ship an item back without receiving return instructions from our team.
Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We want to make sure you receive the items you ordered in the condition you expect.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide your order number and clear photographs showing the issue. Our team will review your request and, when appropriate, provide a replacement, refund, or another suitable resolution.
4. Return Shipping
For standard returns, the customer is responsible for return shipping costs.
If the return is due to an item being damaged, defective, or incorrectly fulfilled, Ignyte Scrubs may cover applicable return shipping costs after the issue has been verified.
Original shipping charges are non-refundable unless the return is due to an error on our part.
5. Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution or payment provider to reflect the refund in your account. Processing times may vary.
6. Exchanges
We do not guarantee exchanges for different sizes, colors, or styles.
If you need a different size, color, or product, you may need to return the original item, if eligible, and place a new order.
We strongly recommend reviewing the product description and size guide before completing your purchase.
7. Final Sale Items
Items clearly marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Additional return restrictions may apply to promotional or clearance merchandise and will be identified on the applicable product listing.
8. Non-Returnable Items
Certain products may be non-returnable for hygiene or other product-specific reasons.
Any item identified as non-returnable on its product page is not eligible for a standard return.
9. Returned or Undeliverable Packages
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned because of an incorrect address, refused delivery, or failure to claim the package, additional shipping charges may apply if the customer requests reshipment.
10. Return Approval
Submitting a return request does not automatically guarantee approval.
All returns must meet the requirements outlined in this policy. Ignyte Scrubs reserves the right to decline returns that do not meet the stated eligibility requirements.
11. Contact Us
If you have questions about a return, refund, damaged item, or incorrect order, please contact our customer service team with your order number so we can assist you.
Ignyte Scrubs
Built for the Shift. Designed to Ignite.