Shipping policy

Effective Date: August 29, 2026

At Ignyte Scrubs, we are committed to making your shopping experience simple, convenient, and reliable. Because our products are fulfilled through third-party suppliers, orders may be shipped directly from our fulfillment partners.

Please review the information below regarding order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Processing time is separate from shipping time. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be extended.

2. Shipping Times

Once your order has been processed, estimated delivery times are:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days, when available

Delivery times are estimates and are not guaranteed. Actual delivery times may vary based on the shipping carrier, destination, weather, holidays, customs, or other circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to update after your shipping confirmation has been sent.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

4. Multiple Shipments

Because Ignyte Scrubs works with third-party fulfillment partners, products within the same order may be shipped separately.

You may receive multiple packages and tracking numbers for a single order.

You will not be charged additional shipping fees simply because your order arrives in multiple shipments.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that your shipping information is incorrect, contact us as soon as possible. We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed after an order has entered processing or shipped.

Ignyte Scrubs is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed Shipments

Shipping delays can occasionally occur due to circumstances outside of our control, including carrier delays, severe weather, holidays, high shipping volumes, customs processing, or other logistical issues.

If your order is delayed, please use the tracking information provided in your shipping confirmation to monitor its progress.

7. Lost Packages

If your tracking information indicates that your package has been lost in transit, please contact our customer service team with your order number and tracking information.

We will work with the appropriate fulfillment or shipping partner to determine the next steps.

Ignyte Scrubs cannot be held responsible for delays or losses caused by the shipping carrier after the package has been transferred to the carrier.

8. Damaged Packages

If your order arrives damaged, please take clear photographs of the package and the item before discarding any packaging.

9. International Shipping

International shipping may be available for select products and destinations.

Customers receiving international orders may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not controlled by Ignyte Scrubs.

International orders may also require additional time for customs processing.

10. Delivery Estimates

Shipping estimates provided at checkout or on our website are intended as general estimates and should not be considered guaranteed delivery dates.

Ignyte Scrubs is not responsible for delays caused by circumstances outside of our control.

11. Questions About Your Order

If you have questions about your order or shipment, please contact our customer service team and include your order number so we can assist you as quickly as possible.

Ignyte Scrubs
Built for the Shift. Designed to Ignite.